The Academic IT Support Center provides technical support to Icahn School of Medicine faculty, students, and staff.  The Support Center staff is available for consultation in person, via email, or by phone.

The Academic IT Support Center services include:

• Personalized assistance resolving hardware and software issues
• Support of Mount Sinai Wi-Fi and network access
• Online access for Library journals, Learning Management System and Empower (Student Information System)
• Google Apps for Education support (Student Email / Drive / Calendar)
• Configuring mobile and laptop devices for secure access (VPN & AirWatch)
• Distribution of academically discounted software

The Academic IT Support Center (ASCIT) has a staff of 4 agents and our operating hours are from 8:00 AM to 6:00 PM Monday-Friday (with an on-site agent from 9:00 AM to 4:00 PM) and 12:00 PM to 4:00 PM Saturday and Sunday.  Direct phone line - (212-241-7091).

If you’ve reached us outside of our normal business hours feel free to give us a call leaving a detailed voice message for our technicians for the next day assistance. Or, you can access the MSHS-SOM Self Help Knowledgebase for self-service computing support.  

You can also submit your own service desk ticket requests, track the progress of your open tickets, and view your previously solved tickets all in one window.

For immediate after-hours assistance please go to https://mountsinai.onelogin.com/login 

You can access the knowledge base by clicking "? Search Knowledge" for solutions to your technical issues.

• The knowledge base articles are divided into categories and are listed in the center of the page
• By clicking on the knowledge base category you will be able to see all of the knowledge base articles available in that category for self-service assistance.