The Academic IT Support Center (ASCIT) is the first point of contact for requests or issues relating to the technology services provided at the Icahn School of Medicine at Mount Sinai (ISMMS). We offer a wide range of services, from technical support for hardware and software to pre-travel technology support, software distribution and site authorizations, wireless network access, password resets, and assistance with any other IT-related concerns.

Contact the ASCIT Support Center

• For help by telephone, call the Mount Sinai Health System IT Service Desk at 212-241-7091. (On campus, dial X4-7091.)

• For help online, search the support articles in Explore our Knowledge Bases to find answers to your tech questions.

• To submit a ticket, click here:  Submit A Ticket

• For in-person IT support, please visit the ASCIT office located on the 11th floor of Annenberg, room 11-39. Our operating hours are Monday to Friday, 8:00 a.m. to 6:00 p.m. ET.

• For after-hours support, contact us via email at ascit@mssm.edu or call the Mount Sinai Health System IT Service Desk at 212-241-7091.  A service ticket will be created for you, and your request will be addressed on the next business day.  

Technology Guides

The Academic IT Support Center has many online resources to help get you started with using our many technologies. Visit the Technology Guides page to access them.