The Academic IT Support Center serves as ISMMS's first line of defense for computer problems, software questions, and IT concerns. The Support Center staff are available for walk-in services by email, or phone for all faculty, staff, and students. 

Office Hours:

Monday-Friday: 8:00 AM to 8:00 PM

Saturday & Sunday: 12:00 PM to 4:00 PM

Contact Us:

Phone: (212-241-7091)

Email Address: ascit@mssm.edu

If you've reached us outside of our regular business hours, please give us a call leaving a detailed voice message for our technicians for the following day's assistance. Or, you can access the MSHS-SOM Self Help Knowledgebase for self-service computing support here: Explore our Knowledge Bases

You can also submit your own service desk ticket requests, track the progress of your open tickets, and view your previously solved tickets all in one window.

For immediate after-hours assistance, please go to https://mountsinaihealth.service-now.com/